Proctorio On-Demand Proctoring | Distance and Online Education
University of Iowa

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Proctorio is an on-demand online proctoring tool integrated into ICON to make taking remotely proctored quizzes and exams easier and more convenient for students. No more scheduling, fees or going to a test center to take an exam. If Proctorio is available for your online course, then see the Exam Information page on your ICON course site for exam dates and restrictions. 

Generally, students will need:

Check the Proctorio Minimum System Requirements to ensure your computer will work. 

  • Use a computer with webcam and microphone.
  • Have your photo ID ready to show.
  • Use the Google Chrome browser to login to your ICON course site.
  • Add the Proctorio Extension if needed.
    • HINT: The Secure Exam Proctor (Proctorio) sidebar only displays in the ICON navigation bar if Proctorio has not been installed. 
  • Go to Quizzes and take the Practice Quiz to ensure you can successfully complete a quiz using Proctorio. 

Proctorio offers 24/7 live support via phone, email and chat.

Note: Proctorio Student Support and Live Chat are only available from within ICON.

Some courses have online exams which can be completed using Proctorio, a virtual proctoring platform. When an exam is taken via Proctorio, the location needs to be treated as a testing environment. Test takers are required to abide by the guidelines below. Failure to follow the guidelines will result in a report of suspicious activity being triggered in the platform. Each quiz or exam is reviewed by the course instructor. Deviation from the guidelines may result in a test taker being reported for academic misconduct and/or a punitive action. See this website for information about academic misconduct: https://distance.uiowa.edu/policies

 

A. No supplemental materials allowed – unless approved by the instructor.

  • If approved by the instructor, Proctorio has both an online whiteboard for scratch paper and a basic or scientific online-calculator.
  • If other materials are allowed (scratch paper, calculators, notes, etc.), other materials will be listed in the Exams Module in ICON and in the exam instructions in ICON.

B. No collaboration of any kind – unless approved by the instructor.

  • No electronic communication devices (phones, other computers, tablets, watches, etc.,) unless approved by the instructor.
  • No access to resources either in print or on a device during the exam unless approved by the instructor.
  • No personal calculators unless approved by the instructor.
  • No headphones, earbuds, or any other listening devices may be used or worn during the test unless approved by the instructor.
  • No music, tv shows, movies, or podcasts should be playing in the background.
  • No persons other than the test taker should be in the testing environment. The presence of others will be detected by Proctorio and will generate a report of suspicious activity.
  • Face and eyes of the test taker must be visible for the duration of the exam.
  • No leaving the exam or the room for any reason until the exam is completed and submitted.

C. Room Scan required at the start of the test and/or at random times during the test.

  • Room must be shown at workstation level. Test takers should show the area on the desk, under the desk, and a 360-degree view of the entire room.
  • Don't show the room at ceiling level.
  • Don't be in the center of the room scan.
  • Move the camera slowly and thoroughly enough to provide a clear view of the test environment.
  • An incomplete or poor room scan can result in a lower grade or suspicion of academic misconduct.
  • A new room scan is required for every proctored quiz or exam.
  • Complete the proctored quiz or exam in the same room shown in the room scan.

D. Proctorio offers 24/7 live support via chat.

  • Technical problems which prevent successful proctoring may affect the score. Notify the instructor of any issue.
  • Live Chat is available by clicking the gray shield image in the top right corner of the Chrome browser or by locating Proctorio Tools in the top left corner of the quiz/exam screen. Live Chat is particularly helpful as the representative can see the test taker's screen to better assist with problems.

E. Academic Misconduct

  • If the test taker deviates from the Guidelines for Using Proctorio, the test taker must explain the incident to the instructor in writing as soon as possible.
  • If the test taker's explanation and the instructor's review reveal a reasonably innocent explanation, the instructor may choose to allow the test taker to modify the behavior and comply with the guidelines to prevent future punitive action.
  • If the test taker's explanation is unsatisfactory, the instructor may choose to impose a punitive action.
  • If the test taker does not report a deviation and the instructor suspects a violation of the Guidelines for Using Proctorio, the instructor will contact the test taker and punitive action may be taken.
  • If the test taker has questions or concerns about academic misconduct or a punitive action, the test taker should consult the following site: https://distance.uiowa.edu/policies