Proctorio On-Demand Proctoring | Distance and Online Education
The University of Iowa

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Some University of Iowa courses allow students to complete exams outside of a test center by utilizing a remote, online proctoring system. This is done to ensure the highest integrity in exam completion. The controlled environment created by the remote, online proctoring system allows verification of student identity and prevention of the use of unauthorized aids or tools. Currently, the platform used by Distance and Online Education to administer remote, proctored exams is Proctorio.

Proctorio is a third-party vendor, which has successfully cleared the University of Iowa's Technology Review Process. It is an on-demand online proctoring tool integrated into ICON to make taking remotely proctored quizzes and exams easier and more convenient. No more scheduling or fees for test-takers. Proctorio provides a proctored exam experience for students without needing to go to a test center. If students experience technological or geographical limitations and cannot use Proctorio, Exam Services may be able to make alternate proctoring arrangements. Refer to the Exams module in the ICON course site for more details.

Six Things to Know About Proctorio

 

1. Tech needs:

  • a computer with 2 GB of free RAM
  • a reliable internet connection
  • a webcam capable of scanning the testing environment
  • a working microphone

2. Students are recorded.

Proctorio is powered by artificial intelligence, not by a human. To provide a proctored environment, Proctorio allows instructors to choose from a number of different settings. These can include monitoring students through their webcam, listening through their microphone, recording the student's screen, closing other browsers/tabs/programs, and requiring room scans. Instructors can then review recordings to determine whether or not misconduct occurred.

3. Chrome is the required browser.

To successfully use Proctorio, the most up-to-date version of the Google Chrome browser is required. Proctorio is an extension for Chrome. Students and instructors must use Chrome as their web browser to take or grade quizzes and exams secured by Proctorio.

4. Room Scans are required.

Room scans are required of all students taking a proctored online quiz or exam. Students should complete a good quality room scan at the beginning of their exam. A successful room scan will clearly show the area on the desk, under the desk, and a 360 degree view of the entire room.

5. Some actions will close the exam.

If academic misconduct is suspected, Proctorio will shut itself down. Because Proctorio serves as the exam access point, when Proctorio shuts down, the student can no longer access the exam. For example, Proctorio does not know the difference between Ctrl + F, to find a word on a page in Chrome, and a shortcut used to access an unauthorized program/file. Proctorio's response to shortcut use (or FaceTime calls or text messages received) or an internet disruption is to shut down. These are the most common reasons for an exam to close. In innocent cases, students will be allowed to re-enter the exam.

6. Online help during an exam.

Students are not out-of-luck when an exam in Proctorio fails. Students should contact Proctorio right away to get back into the exam. Students can Live Chat, email, or call. Proctorio's contact info can be found in the Exams module in ICON or by clicking on the gray shield in the upper right corner of Chrome.

To complete a quiz or exam that uses Proctorio, students and instructors must have:

  • a computer with 2 GB of free RAM* and the browser, Chrome, installed,
  • a microphone,
  • a webcam capable of scanning the environment,
  • a reliable internet connection,
  • a quiet, private location,
  • and the Proctorio extension installed.

 

To install the Proctorio extension, students and instructors should open the ICON course site in Chrome. There are three ways install the extension:

  • click on the "Secure Exam Proctor" link in left sidebar of ICON**,
  • click on the quiz or exam in question and follow the on-screen prompts, or
  • click on https://getproctorio.com/

 

*Test-takers will be warned before beginning a quiz or exam if there is insufficient RAM. Failure to address the issue can result in multiple types of exam failures.

**Clicking on "Secure Exam Proctor" will also notify the user if Proctorio is already installed.

 

Keep in mind that Proctorio is not supported on mobile devices such as cell phones or tablets.

Proctorio offers 24/7 live support via phone, email and chat.

Note: Live Chat is only available from within the ICON course site.

Some courses have online exams which can be completed using Proctorio, a virtual proctoring platform. When an exam is taken via Proctorio, the location needs to be treated as a testing environment. Test takers are required to abide by the guidelines below. Failure to follow the guidelines will result in a report of suspicious activity being triggered in the platform. Each quiz or exam is reviewed by the course instructor. Deviation from the guidelines may result in a test taker being reported for academic misconduct and/or a punitive action. See this website for information about academic misconduct: https://distance.uiowa.edu/policies

 

A. No supplemental materials allowed – unless approved by the instructor.

  • If approved by the instructor, Proctorio has both an online whiteboard for scratch paper and a basic or scientific online-calculator.
  • If other materials are allowed (scratch paper, calculators, notes, etc.), other materials will be listed in the Exams Module in ICON and in the exam instructions in ICON.

B. No collaboration of any kind – unless approved by the instructor.

  • No electronic communication devices (phones, other computers, tablets, watches, etc.,) unless approved by the instructor.
  • No access to resources either in print or on a device during the exam unless approved by the instructor.
  • No personal calculators unless approved by the instructor.
  • No headphones, earbuds, or any other listening devices may be used or worn during the test unless approved by the instructor.
  • No music, tv shows, movies, or podcasts should be playing in the background.
  • No persons other than the test taker should be in the testing environment. The presence of others will be detected by Proctorio and will generate a report of suspicious activity.
  • Face and eyes of the test taker must be visible for the duration of the exam.
  • No leaving the exam or the room for any reason until the exam is completed and submitted.

C. Room Scan required at the start of the test and/or at random times during the test.

  • Room must be shown at workstation level. Test takers should show the area on the desk, under the desk, and a 360-degree view of the entire room.
  • Don't show the room at ceiling level.
  • Don't be in the center of the room scan.
  • Move the camera slowly and thoroughly enough to provide a clear view of the test environment.
  • An incomplete or poor room scan can result in a lower grade or suspicion of academic misconduct.
  • A new room scan is required for every proctored quiz or exam.
  • Complete the proctored quiz or exam in the same room shown in the room scan.

D. Proctorio offers 24/7 live support via chat.

  • Technical problems which prevent successful proctoring may affect the score. Notify the instructor of any issue.
  • Live Chat is available by clicking the gray shield image in the top right corner of the Chrome browser or by locating Proctorio Tools in the top left corner of the quiz/exam screen. Live Chat is particularly helpful as the representative can see the test taker's screen to better assist with problems.

E. Academic Misconduct

  • If the test taker deviates from the Guidelines for Using Proctorio, the test taker must explain the incident to the instructor in writing as soon as possible.
  • If the test taker's explanation and the instructor's review reveal a reasonably innocent explanation, the instructor may choose to allow the test taker to modify the behavior and comply with the guidelines to prevent future punitive action.
  • If the test taker's explanation is unsatisfactory, the instructor may choose to impose a punitive action.
  • If the test taker does not report a deviation and the instructor suspects a violation of the Guidelines for Using Proctorio, the instructor will contact the test taker and punitive action may be taken.
  • If the test taker has questions or concerns about academic misconduct or a punitive action, the test taker should consult the following site: https://distance.uiowa.edu/policies   


 

For students who have a computer but need a quiet space to test, check the links below for quiet locations across campus. Most locations are available on a first-come first-served basis.

For students do not have access to a quiet/private location and/or a computer that is sufficient for Proctorio exams, please contact us at 319-467-4628 or via email at doe-proctor@uiowa.edu to schedule a space in the North Campus Test Center.