If the portal is not loading, please try some of the solutions below:

1. Use Chrome. Be sure to use Chrome to access ICON and the portal. You need to have the latest version of Chrome. It updates frequently.
2. Use a desktop or laptop. The portal will not open correctly on a mobile device, for example a cellphone or iPad.
3. Clear cache and cookies. Clears any saved information from the last time a webpage was accessed. Visit the ITS website for step-by-step directions.
4. Turn off pop-up blockers. The test center schedule opens in a pop-up window. Allow pop-ups so that you can schedule your exam appointment.
5. Inactivity in ICON. If your instance of ICON has been open for an extended period, you may have been logged out due to inactivity. We recommend closing all windows/tabs with ICON. Then, in a new window or tab, log into ICON again and make another attempt to open the portal.

There is more help available:

• Contact ITS may be able to help determine if the machine you are using has another type of issue. 

You may run into an error message while using the portal. Review the list below for solutions to the most common error messages:

1.  The error message "Error! No timeslots available!" appears for a student when there are no seats available at the test center during the exam window chosen by the instructor. The student should contact exam-services@uiowa.edu and the instructor of the course for details on how to proceed. Students may be manually scheduled into a different location/date/time or the instructor may change the exam window.
2. The error message "Students must complete exams at an Iowa City Test Center unless they have instructor permission to use the virtual proctor. Contact your instructor to request an exception if you are unable to test in person" appears for a student who clicks on Schedule in Virtual Proctor in a class which requires permission to use the virtual proctor. In these courses, once the instructor gives permission to use the virtual proctor, the student does not need to schedule the exams. Exams will unlock on the scheduled date.
3.  The error message "Non-registrar courses are not supported by this application" is related to browser cookies. To fix this issue, please remove your browser's cookies by using the instructions here: https://its.uiowa.edu/support/article/719. 
4. The error message "We do not enough information to assist you" is related to the browser being used. There is a known bug that produces the error message in Google Chrome. Try to access the portal using Microsoft Edge instead. Please note that some functionality within the portal may be limited while using Edge.

Exam appointments made in the Proctored Exams Portal can be easily cancelled or rescheduled – as long as the window has not expired.

• Locate the exam you wish to cancel in the list of Scheduled Exams.
• Click on the cancel button in the Status column.
• The exam will no longer show in Scheduled Exams. It will once again be listed under Assigned Exams and will be immediately available for rescheduling.  

There are two sections in the Proctored Exams Portal: Assigned Exams and Scheduled Exams.

Assigned Exams, the upper section of the portal, lists all proctored exams assigned to you for that course.

Scheduled Exams, the lower section of the portal, lists all proctored exams that you have scheduled for that course.

Some exam details are visible when looking at the list of exams. These include exam name, exam date(s), exam duration, and exam status. 

Other exam details are available only by clicking on the exam name. These include materials allowed, special instructions for students, exam delivery method, and exam medium.

Virtual proctor exams can be taken on-demand. You do not need to schedule a specific time to start the exam. You may start your exam using Honorlock at any time during the exam window; exam windows are typically 24 hours. 

It is important to check the status of any exams in the portal. Exams ready for scheduling will have a scheduling link or links in the “Status” column. Exams that have been cancelled will have a status of “Cancelled” and no scheduling links will be available. Exams that were not scheduled before the exam window ended will have a status of “Exam Expired.”

Scheduling links will vary from course to course based on which exam delivery method the instructor has chosen. The scheduling links can be “Schedule in Virtual Proctor” or “Schedule in Testing Center.”

If you are unable to click the "Schedule in Virtual Proctor," this is likely because your instructor requires students to have permission to use the virtual proctor. Once you have instructor permission, you will open the Quizzes page in ICON during the exam window to start your exam. You do not need to schedule exams taken with the virtual proctor.

Materials that are allowed for your exam can be found by clicking on the exam name in the portal. No supplemental materials are allowed during the exam – electronic or otherwise – unless approved by the instructor. 

If approved by the instructor, Honorlock has both a basic or scientific online calculator. If any other materials are allowed (physical scratch paper, notes, etc.), they will be listed in the Proctored Exams Portal and in the exam instructions in ICON. 

Use the Proctored Exams Portal in ICON to verify exam accommodations are correct. If you are approved for extended time, you will see the extra time displayed in minutes in the “Extra Time” column. If you are approved for reduced distraction, you will see a “Y” displayed in the “RD” column. (RD stands for reduced distraction.) 

If you expected an exam to be available to schedule and it is not there, please reach out to your instructor. It is possible that your instructor has not yet finished filling out all the required fields in the Proctored Exams Portal for students to begin scheduling. 

If you are unable to reach your instructor, please contact Exam Services directly.

If you will be taking a make-up exam from a previous semester, you will NOT be able to schedule an exam appointment using the Proctored Exams Portal. This is because the Proctored Exams Portal only works in the current active semester.

If your instructor has given you permission to make up an exam from a prior semester, please contact exam-services@uiowa.edu. Provide the complete course number, semester, and your preferred testing date/time. You will be contacted with scheduling options for your exam appointment.