You may have difficulty installing the Honorlock extension if you have taken virtually proctored exams with Proctorio. You will need to disable and/or remove the Proctorio extension. Other proctoring extensions can interfere with the installation of the Honorlock extension.

See the following article for step-by-step instructions: https://honorlock.kb.help/troubleshoot-unable-to-install-or-disabled-extension/

Quality room scans are key to ensuring you have a private testing environment.

A good room scan allows the instructor to confirm whether or not you are consulting unacceptable sources. If the scan is poor, it is harder to determine whether or not academic misconduct has occurred. 

The room scan should: 

• include a 360 degree view of the entire room 
• include the work surface 
• include what is behind the computer 

A poor room scan: 

• is not 360 degrees 
• moves too quickly or is blurry 
• only shows the room at eye level 
• doesn't show the work surface 
• stops short of showing certain areas of the room 
• has your face in the center for the entire room scan

Here is a sample of a good room scan: https://youtu.be/WBeh3ZSQptw

When taking an exam with Honorlock, you need to behave as you would in a test center or classroom, and you must abide by the guidelines below. Failure to follow these guidelines will result in a report of suspicious activity being triggered in the platform. Each quiz or exam is reviewed by the course instructor. Deviation from the guidelines may result in a report of academic misconduct and/or a punitive action. See this website for information about academic misconduct:  https://distance.uiowa.edu/policies 

A. No supplemental materials allowed – unless approved by the instructor. 

• If approved by the instructor, Honorlock has a basic or scientific online-calculator. 
• If other materials are allowed (scratch paper, personal calculators, notes, external websites, etc.), other materials will be listed in the Proctored Exams Portal in ICON and in the exam instructions in ICON. 

B. No collaboration of any kind – unless approved by the instructor. 

• No electronic communication devices (phones, other computers, tablets, watches, etc.,) unless approved by the instructor. 
• No access to resources either in print or on a device during the exam unless approved by the instructor. 
• No personal calculators unless approved by the instructor. 
• No headphones, earbuds, or any other listening devices may be used or worn during the test unless approved by the instructor. 
• No music, television shows, movies, or podcasts should be playing in the background. 
• No persons other than the test taker should be in the testing environment. The presence of others will be detected by Honorlock and will generate a report of suspicious activity. 
• Face and eyes of the test taker must be visible for the duration of the exam. 
• No leaving the exam or the room for any reason until the exam is completed and submitted. 

C. Room Scan required at the start of the test and/or at random times during the test. 

• Room must be shown at workstation level. Test takers should show the area on the desk, under the desk, and a 360-degree view of the entire room. Don't show the room at ceiling level. Don't be in the center of the room scan. 
• Move the camera slowly and thoroughly enough to provide a clear view of the test environment. 
• An incomplete or poor room scan can result in a lower grade or suspicion of academic misconduct. 
• A new room scan is required for every proctored quiz or exam. 
• Complete the proctored quiz or exam in the same room shown in the room scan. 

D. Honorlock offers 24/7 live support via chat. 

• Technical problems which prevent successful proctoring may affect the score. Notify the instructor of any issue. 
• Honorlock support is available by clicking the blue question mark in the bottom right corner of the screen. Chat is particularly helpful as the representative can see the test taker's screen to better assist with problems. 

E. Academic Misconduct 

• If the test taker deviates from these guidelines, the test taker must explain the incident to the instructor in writing as soon as possible. 
• If the test taker's explanation and the instructor's review reveal a reasonably innocent explanation, the instructor may choose to allow the test taker to modify the behavior and comply with the guidelines to prevent future punitive action. 
• If the test taker's explanation is unsatisfactory, the instructor may choose to impose a punitive action. 
• If the test taker does not report a deviation and the instructor suspects a violation of these guidelines, the instructor will contact the test taker and punitive action may be taken. 
• If the test taker has questions or concerns about academic misconduct or a punitive action, the test taker should consult the following site: https://distance.uiowa.edu/policies 

If you are unable to locate a proctored online exam in ICON this usually means you have opened the Proctored Exams Portal in ICON and are clicking on the exam name. If you click on the exam name in the Proctored Exams Portal, a pop-up window will appear with exam details. The Proctored Exams Portal does not have a link to the actual online exam content in ICON.

To find your exam:

1. Open the Quizzes page or the Honorlock page in your ICON site
2. Click on the name of the exam you wish to take
3. Click on the “Take the Quiz” button

To start an exam or a quiz in ICON, click on the “Take the Quiz” button that appears underneath the quiz description.

There are multiple reasons why the "Take the Quiz" button could be missing: 

1. Exam deadline has passed in ICON. Contact the instructor for an extension. 
2. Not using Chrome to open the quiz or exam. 
3. Problem with Honorlock installation. Uninstall and then re-install Honorlock. Remove any other proctoring extensions. 

If none of the these solutions work, contact Honorlock support. 

Updates happen in the background when you close and reopen your computer’s browser. If your browser has been left open for an extended period you may have a pending update. 

To update Chrome: 

1. On your computer, open Chrome. 
2. At the top right, click the three vertical dots. 
3. Scroll down to "Help" and a pop-up menu appears. 
4. Select "About Google Chrome."  
5. A new page appears with information about the version of Chrome you are running. It will begin an update if one is needed. 
6. After updating Chrome, make sure to close Chrome and all associated tabs. Then, re-open. 

More information about updating Chrome can be found here: 

https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en 

While browsing the internet, Chrome tries to keep some items in its “short-term memory.” This makes it easier to load the next time. This “memory” can get in the way when a page has been updated or changed.

Clearing the cache can solve problems in both ICON and Honorlock:  

1. Open Chrome. 
2. In the top right-hand corner, click on the three vertical dots. 
3. Select “More tools” and then click on “Clear browsing data.” 
4. Choose a time range. (Exam Services recommends selecting “All time.”) 
5. Check only the boxes next to “Cached images and files” and “Cookies and other site data.” 
6. Click “Clear data.” 
7. When complete -- and it will only take a few moments -- close Chrome and all associated tabs. Then, re-open Chrome. 

More information about cache and cookies can be found here: 

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en 

If you have used Proctorio for online proctored exams in a previous semester, we recommend removing the extension completely.

You may have difficulty installing or using the Honorlock extension if you have taken virtually proctored exams with Proctorio. You will need to remove the Proctorio extension. Other proctoring extensions can interfere with the installation of the Honorlock extension.

To remove the Proctorio extension:

1. Click the three vertical dots in the top right hand corner of Chrome. 
2. In the menu that appears, look for More Tools. 
3. In the More Tools menu, click to open Extensions. 
4. Locate the Proctorio extension and press the Remove button to completely remove the extension from Chrome.
5. Restart Chrome and attempt to open the exam again.

See the following article for step-by-step instructions: https://honorlock.kb.help/troubleshoot-unable-to-install-or-disabled-extension/